Shop With Confidence
We stand behind the quality of our golf simulator equipment and installation services with a clear 30-day refund policy and a 1-year warranty on eligible devices and services.
Your Golf Simulator Purchase Is Backed by Support
We understand that purchasing a golf simulator is a significant investment. Our goal is to make your experience straightforward, transparent, and comfortable from the time you place your order through delivery, installation, and ownership.
If something goes wrong with a covered device or service, you do not have to figure it out on your own. Our team will work with you to determine the appropriate solution under this policy.
30-Day Refund Period
Request a refund within 30 days of receiving your order, subject to the terms of this policy.
1-Year Warranty
Covered devices and services are supported by a 1-year warranty with repair or exchange solutions available at no additional charge when covered.
30-Day Refund Window
Customers must request a refund within 30 days after receiving the order.
Refund Processing
Once an approved refund has been confirmed, we will process the refund within 10 days.
One-Year Warranty
Covered devices and services are supported for one year through repair or exchange where applicable.
30-Day Refund Policy
We want you to have a clear opportunity to contact us if your purchase does not meet your expectations.
Requesting a Refund
Customers who want a refund must contact Blue One Golf Studio and submit their refund request within 30 calendar days after receiving the order.
Please contact us as soon as possible so we can review your request and provide the appropriate return instructions.
Refund Option
A customer may request a refund during the first 30 calendar days after receiving the order.
Warranty Support
After the 30-day refund period, covered issues are handled through the 1-year warranty, including repair or exchange where applicable.
We’re Here to Help If Something Goes Wrong
Covered golf simulator devices and services are backed by a one-year warranty. If a covered issue occurs during the warranty period, our team will work with you to resolve it.
Repair
When a covered issue can be repaired, we will arrange the appropriate repair solution at no additional charge.
Exchange
If a covered device cannot reasonably be repaired, an exchange may be provided where applicable.
Service Support
Covered installation or service-related issues are handled under the applicable warranty terms.
Repair or Exchange at No Additional Charge
When a problem is determined to be covered by the warranty, we will work to provide a practical solution without charging you for the covered repair or exchange service.
If Your Equipment Has a Covered Problem
Contact us with your order information and a description of the issue. Our team may ask for photos, videos, serial numbers, or other information needed to evaluate the problem.
- We review the reported issue.
- We determine whether the issue is covered.
- We provide the appropriate next step.
- Covered repair or exchange service is provided at no additional charge.
On-Site Support When Applicable
Where the warranty issue requires on-site service, our team will coordinate the appropriate service arrangement based on the equipment, installation, location, and nature of the issue.
- Troubleshooting assistance
- Service coordination
- Repair support
- Equipment exchange when applicable
How to Request a Return or Warranty Service
Contact our team first. We will guide you through the appropriate process for your situation.
Contact Us
Contact Blue One Golf Studio and provide your order information and reason for the request.
Review
Our team reviews the order and determines whether the request falls under the refund or warranty policy.
Return or Service
We provide the applicable return instructions or arrange warranty service.
Resolution
Approved refunds are processed within 10 days. Covered warranty issues are repaired or exchanged.
What We Ask From Customers
To help us process your request efficiently, please provide:
- Your name and order information
- A description of the issue or reason for return
- Photos or videos when requested
- Product or equipment information when applicable
- Any relevant installation or service information
Warranty Limitations
Warranty service applies to covered issues and may not apply to damage or problems caused by circumstances outside normal product use.
- Unauthorized modifications
- Improper installation or use
- Accidental or physical damage
- Misuse or neglect
- Damage caused by circumstances outside the equipment’s intended use
Do not ship a product to us without receiving return instructions first. This helps ensure that the equipment is sent to the correct location and that your request can be properly documented and processed.
Quality You Can Feel Comfortable Investing In
A golf simulator is more than a single piece of equipment. It can include launch monitoring technology, displays, projectors, impact screens, hitting surfaces, enclosures, computers, software, and installation services.
We understand the importance of choosing equipment that performs reliably and receiving support when you need it. That’s why we provide a clear refund period and a one-year warranty designed to give customers additional confidence when purchasing from Blue One Golf Studio.
We’re Here to Help
If you have a question about a return, refund, warranty, repair, exchange, delivery, or installation, please contact our team before taking action. We will explain the next step and help you through the process.
Returns, Refunds & Warranty Support
Waterview Pkwy #3570, Richardson, TX 75080, United States
Email: [email protected]
Phone: 661-627-6384